Terms & Conditions

Halco Lighting Technologies, LLC

Terms & Conditions

Terms of Payment: 

  • Net 30 days with approved credits.

Method of Payment:

  • Halco Lighting accepts payments via ACH/EFT, EDI, E-Deposit, or Company Check. 
  • We do not accept cash payments.

Returned Checks:

  • A $35.00 handling fee will be assessed for each check returned to us by your bank.

Late Charge:

  • If any invoice is past due 30 days or more, a late charge of 1.5% of the unpaid amount will be billed to your account.

Order Requirements:

  • If orders are placed by 2:00PM local warehouse time and are in stock, the order will be sent to the warehouse for same day shipping.
  • Orders placed after 2:00PM will be sent to the warehouse for next business day shipping.
  • Orders placed on weekends and public holidays will ship on the next business day.
  • Please understand that other circumstances may cause orders to be delayed as well; including orders that are on credit hold, missing information on the purchase order, pricing discrepancies, truck carrier availability, invalid parcel account numbers, and days with abnormally large order volumes near the cut off time.
  • Please send orders in as early as possible if same day shipping is required.
  • Any order less than $100.00 will require a $15.00 handling charge.

New Customers:

  • All new customers must submit a completed Halco Lighting credit application.
  • Please reach out to your local agency to get the credit app. If unsure of the local agent, Halco Lighting will assist in identifying and providing contact information for the agent. The agent will help start the credit application process.

Freight Policy:

  • Shipping Charges:
    All Halco shipments are FOB (Free on Board) shipping point.  If your order does not meet Halco’s Free Freight requirement, the shipping charge is calculated within our system based on the dimensions, weight, freight class, and zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location including our volume discount.
  • Standard Free Freight:
    Halco Lighting offers free freight allowed on single shipments above $1,000.00 going to a single address. This offer applies only to the 48 continental states and includes basic delivery charges. For shipments to Alaska, Hawaii, or areas outside of the US please refer to our International Shipping section.  Charges for lift gates and special residential areas are not included and will be subject to extra fees.    
  • Linear Fluorescent Free Freight (Over 4 foot):
    If your order contains a Linear Fluorescent over 4ft, Halco Lighting offers free freight allowed on a single shipment above $1,500 going to a single address. This free freight minimum only applies to orders which include linear fluorescents that are over 4 foot long.  There are no case minimums.  Even if your standard free freight minimum is $1,000, if the order includes 1 case of a linear fluorescent that is over 4 foot long, then the free freight minimum is $1,500.   
  • LED Linear Free Freight (8 Foot):
    If your order contains an 8ft LED linear lamp or fixture, Halco Lighting offers free freight allowed on single shipments above $1,000.00 going to a single address.  There is a 4-case minimum when purchasing 8-foot LED linear.   8-foot LED linear can only ship from the nearest local warehouse.  They cannot be shipped outside of the local warehouse region.  There are no backorders for 8-foot LED linear. The backorder will have to be placed once the item is in stock at the local warehouse and meets the $1,000 free freight minimum. 

Shipment Restrictions:

  • The US Department of Energy (DOE) has passed new regulations with regard to Incandescent General Service Light Bulbs (lamps).  Lamps that do not produce more than 45 lumens/watt (and are not on the exclusion list) are now prohibited from being sold in the US.  For more information, see the DOE Website.
  • Several states have instituted bans on older lamp technology (Linear Fluorescent, CFL, Halogen, HID) because of either an environmental impact or low efficacy impact on energy consumption.  Information on these bans can be found on the individual state governing body websites.  Halco has blocked the shipment of lamps to specific states if the product has been banned by that state.  Click here to view a list of Halco’s product restrictions by state.
  • The California Energy Commission (CEC) has adopted appliance efficiency requirements (Title 20) which requires that products meet minimum levels of operating efficiency in order to be shipped to end users in the state of California. Halco blocks the shipment of products into CA that do not meet the criteria.  Click here for more information on CA Title 20 Regulations.  
    • For California distributors that ship outside of California, Halco will ship non-compliant products only if the distributor assumes full responsibility for complying with the California Title 20 Regulations for all shipments to end users.  Click this link (Title 20 Pass-Through Responsibility Form) to download, fill and sign.  The completed form must be completed in its entirety and returned to Halco on the Contact Us page prior to any order entry or release of shipment.

Liftgate Delivery and Residential Shipping:

  • If you do not have a "semi-truck high" receiving dock, or own a forklift, you must request a liftgate delivery service at the time of purchase.
  • Liftgate fees are not included in free shipping promotions.
  • Liftgate delivery service is available for an additional $50.00.
  • Deliveries made to residential or limited access areas will incur an additional shipping charge.
  • It is the responsibility of the purchaser to identify the shipping address as residential or limited access.
  • Should the shipping information provided to Halco Lighting be incorrect, Halco Lighting reserves the right to back charge the purchaser upon receipt of the delivery charges.

Receiving Instructions:

  • You must report all receiving issues to Halco Customer Care within 48 hours of receipt.For receipt of shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier. We will not be responsible for orders that are not fully inspected per our instructions.
  • Shortages:
    The first step should be to inspect all packages to insure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible to note any shortages on the Bill of Lading/Proof of Delivery while the carrier driver is physically present. Please submit this information when contacting Halco Customer Care
  • Damages:
    You are responsible to inspect all packages at the time of delivery. If any items on your order are damaged, note the damage on the Bill of Lading/Proof of Delivery while the carrier driver physically present. You must be as specific as possible when noting damage(s). This is crucial in distinguishing if the damage(s) is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging unless instructed to do so by Halco Lighting. If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, product costs, or any other charges that are incurred. When submitting, all claim requests for damaged items/shipments must include pictures.
  • Concealed Damage:
    In the case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Please take pictures and contact Halco Lighting Customer Care upon this discovery.
  • Pallet Inspection:
    At Halco Lighting we securely wrap our pallets to ensure products arrive damage-free and with no missing items.  Important!  If you receive a pallet that is not wrapped using the Halco Lighting method, please mark the delivery slip “Shrink wrap and tape not intact” and have the driver do the same.  Therefore, if anything is missing or damaged, a freight claim can be processed, and we can readily send a replacement.  Watch this video to see how Halco Lighting wraps pallets.  

Refused Shipments & Unauthorized Returns:

  • You will be responsible for full shipping charges and applicable fees going both ways plus a minimum 20% restocking fee for shipments that are refused for any reason other than damaged in transit or if the shipping error was made by Halco Lighting.
  • Cancelled Orders:
    If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees.
  • International Shipping:
    Halco Lighting does not ship outside of the 48 continental states. If your purchase order reaches the freight minimum of $1,000 we will ship to your preferred freight forwarder to ship outside the region. If your purchase order does NOT meet the $1,000 free freight allowed minimum, then you will be responsible for the shipping. Please note that we are unable to supply a freight forwarder for you.


  • Unless otherwise requested, all backorders will be held open until the merchandise is received in our warehouse. At that time, your Customer Care Specialist will contact you to confirm shipment.
  • Exception: If network inventory of 6ft and 8ft products are unavailable, the items will not be placed on backorder. We will proceed with processing the purchase order without these items and the 6ft and 8ft  products would have to be placed on a future purchase order when the merchandise is available.

Return Policy:

  • A return goods authorization number must be obtained before returning any product to Halco Lighting.
  • Products returned without an authorization number will not be accepted.
  • Returns for merchandise shipped correctly will be subject to a 20% restocking charge. The customer will be responsible for the return freight.

Credit Cards / Electronic Payments:

  • Halco Lighting will accept and may require a credit card payment based on a credit review.  
  • If a credit card payment is required, Halco Lighting will accept Visa, MasterCard or American Express. 
  • A nominal 2% fee will be charged for all credit card or fee based electronic payments such as Paymode-X.


  • If any account is turned over to collections, the customer will be liable to cover all of Halco Lighting’s attorney and collection fees in addition to the unpaid invoices and any incurred late charges.


  • All products and product specifications are subject to change without notice.


  • All prices are subject to change without notice.