Shipping and Return
Shipping & Freight
All shipments will be FOB (Free on Board) shipping point. The shipping charge is calculated within our system based on the dimensions, weight, freight class, and by zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location including our volume discount.
Halco Lighting offers a free freight allowed on single shipments above $1000.00 going to a single address. This offer applies only to the 48 continental states and includes basic delivery charges. Halco Lighting does not ship outside of the 48 continental states. If your purchase order reaches the freight minimum of $1,000.00 we will ship to your preferred freight forwarder to ship outside the region. If your purchase order does NOT meet the $1,000.00 free freight allowed minimum, then you will be responsible for the shipping. Please note that we are unable to supply a freight forwarder for you.
A return goods authorization number must be obtained before returning any product to Halco Lighting. Products returned without an authorization number will not be accepted. Returns for merchandise shipped correctly will be subject to a 20% restocking charge. The customer will be responsible for the return freight.
If you have receiving issues, you must report all issues to Halco Customer Care within 48 hours of receipt.
Here are some guidelines to follow:
• The first step should be to inspect all packages to insure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible to note any shortages on the Bill of Lading/Proof of Delivery while the carrier driver is physically present. Please submit this information when contacting Halco Customer Care.
• If any items on your order are damaged, note the damage on the Bill of Lading/Proof of Delivery while the carrier driver physically present.
o You must be as specific as possible when noting damage(s). This is crucial in distinguishing if the damage(s) is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver.
o Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier.
o Do not throw away any of the original inner or outer packaging unless instructed to do so by Halco Lighting.
o If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no
reimbursement of freight charges, product costs, or any other charges that are incurred.
o When submitting, all claim requests for damaged items/shipments must include pictures.
• For receipt of shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier. We will not be responsible for orders that are not fully inspected per our instructions.
Refused Shipments & Unauthorized Returns
You will be responsible for full shipping charges and applicable fees going both ways plus a minimum 20% restocking fee for shipments that are refused for any reason other than damaged in transit or if the shipping error was made by Halco Lighting.