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Frequently Asked Questions

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  • What are Halco's Terms and Conditions?

    Please review Halco's Terms and Conditions by clicking Here

  • What is Halco's freight policy?

    Halco Lighting offers a free freight allowed on single shipments above $1000.00 going to a single address. This offer applies only to the 48 continental states and includes basic delivery charges. In addition, any purchase orders including 6ft or 8ft products will require a $1,500 minimum purchase order to receive free freight allowed (Excluding customer Pickup orders). Please see Halco Lighting Technologies Terms and Conditions for more information.

  • Do I need to order $1500.00 worth of 6’ or 8’ products to get Free Freight Allowed?

    No, you can order any combination of products to meet the $1500.00

  • Do I need to order $1500.00 worth of 6’ or 8’ products to get Free Freight Allowed?

    No, you can order any combination of products to meet the $1500.00

  • What happens when I order 4 cases of 8’ product along with other items to meet my Free Freight Allowed and a ½ of a case of 8’ products arrive broken?

    Please keep in mind that all Sales Orders ship FOB shipping point. The goods are considered your property once it leaves a Halco dock. With that said, we do handle all freight claims for our customers and give credit to you even if we are refused credit from the carrier if the “receiving damaged product” policy is followed. If the damaged product needs replaced, we ask that you add this case quantity to your next $1500.00 order.

  • I don’t understand the “no backordering of the 8’ products” policy. I increased my order size to meet the freight min and you shipped it without this 8’ product.

    Please understand that 8’ products are extremely expensive to ship. If we allow a back order to remain open, this will trigger a shipment cost of >$100.00 for this backorder once it is in stock. We ask that you send us a $1500 future order (dated for the day that stock is estimated to arrive) to ensure that you are the first to get the stock upon our fulfillment and that we ship in a cost-effective manner.

  • What is Halco's minimum order requirements?

    Our minimum order requirement is $50.00. Any order less than than $50.00 requires a $10.00 handling charge.

  • Does Halco drop ship orders?  

    Yes, Halco will drop ship your order. Please contact your Customer Care Specialist at 800-677-3334 or email customercare@halcolighting.com

  • Does Halco accept credit cards?

    Halco Lighting accepts Visa, MasterCard and American Express. Halco Lighting also accepts payment via check, check by fax, ACH and wire transfer. We do not accept cash payments. A nominal 2% fee will be charged for all credit card payments.

  • What is Halco's warranty?

    Halco is proud of our product quality and stands behind product performance with our Quality Assurance Policy and strong warranties. Halco's Quality Assurance Policy states that should you encounter any product from Halco Lighting Technologies that fails to per form according to specifications, contact your Customer Care Specialist immediately. If our product is found to be defective in either material or workmanship, we will credit your account or replace the product at no charge. In order to better maintain our standard of quality, we reserve the right to inspect any defective product. Click here to learn more about Halco's product warranties

  • What is Halco Lighting Laboratories? 

    Halco Lighting Laboratories is Halco's NVLAP-accredited facility in Atlanta that provides product testing based on a quality management system outlined in ISO 17025. Halco Lighting Laboratories features a goniophotometer for photometric testing as well as a temperature-controlled integrating sphere that tests environmentally sensitive products. We conduct a number of tests according to IESNA standards, including photometric distribution, light output, color and electrical properties. 

  • May I purchase from Halco? 

    Halco customers include electrical and lighting distributors and lighting showrooms. To find the Halco partner closest to you, please contact your Customer Care Specialist at 800-677-3334 or email customercare@halcolighting.com

  • Who should I contact regarding accounts receivable at Halco? 

    To speak with the Halco accounts receivable team, please call 800-677-3334 or email ar@halcolighting.com

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