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Frequently Asked Questions

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GENERAL QUESTIONS

Q: May I purchase from Halco Lighting?
A: Halco lighting only sells to authorized electrical and lighting distributors and lighting showrooms. Halco does not sell directly to end-users. To find the Halco partner closest to you, please contact customer care at 800-677-3334 or Contact Us through email.

Q: How do I become an authorized distributor for Halco Lighting?
A: All new customers must submit a completed Halco Lighting credit application. Please reach out to your local agency to get the credit application. If unsure of your local agent, Halco Lighting will assist in identifying and providing contact information for the agent. The agent will help start the credit application process. To find the agent closest to you, please contact customer care at 800-677-3334 or Contact Us through email.

Q: Who do I contact regarding Halco Lighting products?
A: Halco Lighting contact info:
Email: customercare@halcolighitng.com
Phone: 1-800-735-4553
Fax: 1-866-676-2451

Q: Who do I contact regarding Sollos Landscape products?
A: Sollos Landscape contact info:
Email: customercare@solloslighting.com
Phone: 1-888-576-5567
Fax: 1-888-576-5567

Q: Who do I contact regarding J&J Electronics products?
A: J&J Electronics contact info:
Email: customercare@jandjelectronics.com
Phone: 1-800-735-4553
Fax: 1-866-676-2451

Q: Who is the Halco Lighting representative/agency within my area?
A: To find the agency closest to you, please provide your full address, including zip code and contact customer care at 800-677-3334 or Contact Us through email. A Specialist will reply with the contact information for your local representative/agency.

Q: How do I sign up for MyHalco?
A: You can sign up for MyHalco here. Fill in all the required information including your Halco Lighting Account Number.

Q: I forgot my password for MyHalco. What can I do?
A: You can click on the Forgot Username/Password? link located on the Sign In page. An email will be sent to the email address that is on file for the account. Or you can email customercare@halcolighting.com and include your full company contact information.

Q: What are Halco's Lighting full Terms and Conditions?
A: Please review Halco's Terms and Conditions by clicking Here

PRICING

Q: How do I obtain Pricing and Availability?
A: If you are an authorized Halco Lighting distributor and have an active account, please sign up for MyHalco. You can view pricing and availability 24/7 using our online portal. You can sign up for MyHalco here. Fill in all the required information including your Halco Lighting Account Number. You can also contact customer care:

Halco Lighting:
Email: customercare@halcolighting.com
Phone: 1-800-735-4553
Fax: 1-866-676-2451

Sollos Landscape:
Email: customercare@solloslighting.com
Phone: 1-888-576-5567
Fax: 1-888-576-5567

J&J Electronics:
Email: customercare@jandjelectronics.com
Phone: 1-800-735-4553
Fax: 1-866-676-2451

ORDERS

Q: What is Halco Lightings order requirements?
A: If orders are placed by 2:00PM local warehouse time and are in stock, the order will be sent to the warehouse for same day shipping. Orders placed after 2:00PM will be sent to the warehouse for next business day shipping. Orders placed on weekends and public holidays will ship on the next business day. Please understand that other circumstances may cause orders to be delayed as well; including orders that are on credit hold, missing information on the purchase order, pricing discrepancies, truck carrier availability, invalid parcel account numbers, and days with abnormally large order volumes near the cut off time. Please send orders in as early as possible if same day shipping is required.

Q: Where can I find tracking for my shipment?
A: If you are an authorized Halco Lighting distributor and have an active account, please sign up for MyHalco. You can view pricing and availability 24/7 using our online portal. You can sign up for MyHalco here. Fill in all the required information including your Halco Lighting Account Number. You can also contact customer care:

Halco Lighting:
Email: customercare@halcolighting.com
Phone: 1-800-735-4553
Fax: 1-866-676-2451

Sollos Landscape:
Email: customercare@solloslighting.com
Phone: 1-888-576-5567
Fax: 1-888-576-5567

J&J Electronics:
Email: customercare@jandjelectronics.com
Phone: 1-800-735-4553
Fax: 1-866-676-2451

Q: Does Halco lighting drop ship orders?
A: Yes, Halco lighting will drop ship your order. For further information please contact customer care at 800-677-3334 or Contact Us through email.

Q: Is there a small order charge?
A: Yes, any order less than $50.00 will require a $10.00 handling charge.

Q: How long does it take for a Will Call/Pick Up order to be ready?
A: Please allow 1 hour from the time the order is submitted for it to be processed and ready for Will Call/Pick Up.

Q: Does Halco Lighting accept credit cards?
A: Halco Lighting accepts Visa, MasterCard and American Express. Halco Lighting also accepts payment via check, check by fax, ACH and wire transfer. We do not accept cash payments. A nominal 2% fee will be charged for all credit card payments.

SHIPPING

Q: What is Halco Lighting's freight policy?
A: All shipments will be FOB (Free on Board) shipping point. The shipping charge is calculated within our system based on the dimensions, weight, freight class, and by zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location including our volume discount.

Halco offers a free freight allowed on single shipments above $1000.00 going to a single address. This offer applies only to the 48 continental states and includes basic delivery charges.

Drop shipments to your customer are at no additional charge. All other standard terms and conditions apply.

Q: Does Halco Lighting ship internationally?
A: Halco Lighting does not ship outside of the 48 continental states. If your purchase order reaches the freight minimum of $1,000 we will ship to your preferred freight forwarder to ship outside the region. If your purchase order does NOT meet the $1,000 free freight allowed minimum, then you will be responsible for the shipping. Please note that we are unable to supply a freight forwarder for you.

RETURNS

Q: What is Halco Lighting's overall receiving instructions?
A: You must report all receiving issues to Halco Customer Care within 48 hours of receipt. For receipt of shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier. We will not be responsible for orders that are not fully inspected per our instructions.

Q: What is Halco Lighting's return Policy?
A: A return goods authorization number must be obtained before returning any product to Halco Lighting. Products returned without an authorization number will not be accepted. Returns for merchandise shipped correctly will be subject to a 20% restocking charge. The product must be in sellable condition and the customer will be responsible for the return freight.

Q: What do I do if I receive a shipment that is missing items (i.e. Shortages)?
A: You must report all receiving issues to Halco Customer Care within 48 hours of receipt. The first step should be to inspect all packages to insure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible to note any shortages on the Bill of Lading/Proof of Delivery while the carrier driver is physically present. Please submit this information when contacting Halco Customer Care.

Q: What do I do if I receive a shipment which includes damaged items?
A: You must report all receiving issues to Halco Customer Care within 48 hours of receipt. You are responsible to inspect all packages at the time of delivery. If any items on your order are damaged, note the damage on the Bill of Lading/Proof of Delivery while the carrier driver physically present. You must be as specific as possible when noting damage(s). This is crucial in distinguishing if the damage(s) is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging unless instructed to do so by Halco Lighting. If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, product costs, or any other charges that are incurred. When submitting, all claim requests for damaged items/shipments must include pictures.

ACCOUNTS RECEIVABLE

Q: Who should I contact regarding accounts receivable at Halco?
A: To contact the Halco Lighting accounts receivable team, please call 800-677-3334 or email ar@halcolighting.com.

Q: How do I get my invoices or statements sent to me via email?
A: Send request to ar@halcolighting.com

Q: Does Halco Lighting provide credit references?
A: Halco Lighting does not provide credit references.

TECHNICAL QUESTIONS

Q: Where can I find product spec sheets?
A: Spec sheets are located online for each individual item. The sheets will either be labeled Spec Sheets or Sell Sheets. On each item page there are three tabs:
Specifications
Resources
Technical
The spec sheets are located under the "Resource" tab (Link to an example).

Q: Where can I find installation instructions?
A: Installation Instructions are located online for each individual item. On each item page there are three tabs:
Specifications
Resources
Technical
The Installation Instructions are located under the "Resource" tab (Link to an example).

Q: Where can I find ballast compatibility information?
A: You can find ProLed Compatibilities through the Resource section on our website. Here is a direct link to the ProLED Compatibility Page. The ballast compatibility may also be located online for each individual item. On each item page there are three tabs:
Specifications
Resources
Technical
The ballast compatibility is located under the "Resource" tab (Link to an example).

Q: Where can I find dimmer compatibility information?
A: You can find ProLed Compatibilities through the Resource section on our website. Here is a direct link to the ProLED Compatibility Page. The dimmer compatibility may also be located online for each individual item. On each item page there are three tabs:
Specifications
Resources
Technical
The dimmer compatibility is located under the "Resource" tab (Link to an example).

Q: Where can I find item dimensions?
A: Dimensions are located online for each individual item. The dimensions are located with the Spec Sheets. The sheets will either be labeled Spec Sheets or Sell Sheets. On each item page there are three tabs:
Specifications
Resources
Technical
The dimensions are located under the "Resource" tab (Link to an example).

Q: What is type A, B, A/B lamp?
A:
Type A lamps are a direct replacement or ballast compatible. Type A lamps may also be called plug and play since they will directly replace a legacy or traditional lamp source.
Type B lamps are Bypass lamps. Type B does not use the ballast in the existing luminaire, instead line voltage will be wired directly to the tombstones/sockets. Type B lamps may be single ended or double ended.
Type A/B is a hybrid of both Types A and B lamps allowing a single lamp that can be wired to work either way.

Q: Why do I leave ballast in when installing a ballast bypass?
A: UL requires installation instructions states "Only those open holes indicated in the photographs and/or drawings may be made or altered as a result of kit installation. Do not leave any other open holes in an enclosure of wiring or electrical components." Therefore, the ballast shall not be removed to prevent any open holes.

Q: How do I wire Single or Double Ended Bypass Lamps?
A: For each lamp type there are Installation Instructions listed under the "Resources" tab to show wiring instructions (Link to an example).

Q: Do I need to change the sockets when changing from a T12 lamp to T8 LED?
A: Sockets are not required to be changed when going from a T12 lamp to a T8 lamp. While the diameter of the lamp is different, the pin placement should stay the same.

Q: For the Double Ended Bypass lamps, does it matter which side of the lamp is wired as neutral or positive?
A: Most double end powered bypass lamps will allow for neutral or line to be wired on either side of the lamp. Please visit the individual lamp "Resources" tab and view the Installation Instructions for details (Link to an example).

Q: How do I rewire Linear Bypass Ballast lamps?
A: A linear bypass lamp (Type B Lamps) is retrofitted into an existing fixture by rewiring the existing fixture to bypass the ballast. The ballast wiring will be removed, and the AC line voltage will be brought to the socket/tombstones. Please visit the individual lamp "Resources" tab and view the Installation Instructions for details (Link to an example).

Q: Can a linear lamp be installed on shunter or unshunted fixture?
A: In a Shunted fixture, the contacts within the tombstone/socket are tied together whereas an unshunted fixture does not have the contacts within the tombstone/socket tied together. A shunted fixture requires a double end powered linear replacement. An unshunted fixture may use a single or double ended powered lamp.

Q: Can Halco's commercial downlights be used for outdoor applications?
A: Yes. Halco's commercial downlights are wet location rated so they can be used in standard downlight outdoor applications. Please also refer to the product spec sheet for confirmation.

Q: Can I install other manufacturer's battery backup to Halco Lighting fixtures?
A: This is only approved on a case-by-case basis depending on the fixture and application. Please reach out to your Customer Care Specialist for guidance.

Q: How do I field install a Photocell on Halco Area Lights?
A: All Halco Area Lights are manufactured with a seven-pin receptacle which allows use of a twist lock photocell sold separately. Please visit the individual lamp "Specifications" tab and view the Installation Instructions for details (Link to an example).

Q: What is the factory setting on the Select Flood Fields Selectable lamp?
A: 5000K

Q: Where on the Select Flood Fields Selectable lamp do I change the CCT Setting?
A: There is a gasketed dip switch located on the backside of the fixture (Link to an example).

Q: Does Halco Lighting sell sockets?
A: No. Please reach out to your local distributor to purchase sockets.

Q: Are assembly and installation instructions included with Creative Systems Lighting (CSL) products?
A: Yes, we publish updated product catalogs. You can view a digital copy here. To obtain a hard copy, please send an email to customercare@halcolighting.com.

Q: Do the surface mount kits work for both back lit and edge lit panels?
A: No. They only work for edge lit panels. Currently, Halco does not offer surface mount kits for these applications but are coming soon!

Q: What dimmer should be used with Halco's fixtures or lamps?
A: All of Halco's line Dimming LED Products have a supplied dimmer compatibility sheet with a list of approved dimmers.

Q: Does Halco Lighting have a list of recommended 0-10V dimmers?
A: No. Dimmer compatibility sheets are not required for 0-10V Dimming.

Q: Do I need a remote control to program all our sensors?
A: No. It depends on the fixture and sensor combination. Some sensors are remote, and some are manually controlled via dip switches located on the sensor.

Q: Can Occupancy (OCC) sensors be field installed?
A: Yes, make sure to follow the wiring diagrams. (Link to an example).

Q: Do the new high lumen High Bays come with lenses?
A: Yes. They come with a standard 90-degree lens. Other lens options are sold separately. (Link to an example).

Q: Does Halco Lighting have detailed specifications on your web site for value-add items (i.e. sensors, EM, cords, plugs)?
A: We have specification details on value-add components on the Spec Sheet for each individual Item. Items such as cords, plugs and other commercial off the shelf (COTS) items are not specified on our website.

Q: What is Halco Lighting's warranty?
A: Halco is proud of our product quality and stands behind product performance with our Quality Assurance Policy and strong warranties. Halco's Quality Assurance Policy states that should you encounter any product from Halco Lighting Technologies that fails to perform according to specifications, contact your Customer Care Specialist immediately. If our product is found to be defective in either material or workmanship, we will credit your account or replace the product at no charge. In order to better maintain our standard of quality, we reserve the right to inspect any defective product. Click here to learn more about Halco's product warranties.